The Danish public sector has become more and more reliant upon digital technologies for the last decades. Danish citizens are increasingly expected to be able to serve themselves through digital platforms, taking care of requests, casework and administrative forms of labor previously handled by welfare state professionals. As both datafication and digitalization intensifies, new forms of ‘data’ or ‘digital’ citizenship also start to emerge, reconfiguring and recreating the very relation between the state and its citizens. This subproject investigates these new modalities of citizenship by paying attention to the institutional practices, political imaginaries and technological devices that goes into the (un)making of these citizen-subjectivities. Doing so, the project particularly examines how new forms of exclusion and otherness may also be forming around the margins and fringes of the digitalized welfare state. Thinking through these tales of “proper” citizenship and their borders, the subproject tries to open up pathways for enacting other futures.
Project members: Associate Professor Morten Hjelholt, Associate Professor Christina Neumayer, PhD Fellow Jannick Schou
Research question: How are new forms of citizenship produced through governmental digitalization?
Partners: Citizen service centers (Borgerservice)